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Our department is commonly known as CITDL (Center for Information Technology and Distance Learning). We are responsible for supporting all technology needs of the school, working with faculty, staff and students.
The main point of contact with CITDL is through the IT Service Desk – either by phone at 684-9200 or by email at Citdl@mc.duke.edu. One of our Service Desk analysts will normally be able to help with any issue that you have. If it is something outside of our normal service delivery, we will escalate to the appropriate person.
In addition to full support for DUSON faculty and staff, we also offer comprehensive support for students. They arrive at the School of Nursing with a variety of devices, all of which need to access the wireless network as well as Duke Enterprise resources such as Sakai. We also provide them with support when they have presentations to build, video creation and editing, connectivity when they are away from Duke and a variety of other tasks. We recently implemented after-hours support for students where, if any student cannot access their course material at any hour of the day, they can call in for support and we will be working with them within an hour to help them get their materials.