The Professional Accountability Program (PACT) provides a framework for ensuring that our providers and staff are consistently exhibiting behaviors that support our health system values. The program utilizes interventions aimed at promoting insight, accountability, and appropriate improvements in behavior through the use of peers as peer messengers. These peer messengers are specifically trained to provide first-line, confidential support and coaching in a supportive, non-punitive way.

Registration is now open for 2021 virtual courses. These courses are open to all Duke Health faculty and staff. CME/CEUs are provided. Learn more about the courses and register online.

Course 1: Promoting Professionalism and Peer Communication in the Workplace

Professionalism and peer communication are essential for a positive workplace culture, strong teamwork and overall healthcare safety and quality. Methods and strategies presented in this multidisciplinary training session are designed to improve communication, teamwork and conflict management skills. Participants will also receive an overview of the wellness resources available across Duke Health.

Upcoming 2021 Virtual Sessions: (90 minutes)

• March 3, 2021
• June 2, 2021
• September 22, 2021
• December 1, 2021

Course 2: Peer Messenger Training

**Attendees are strongly encouraged to attend the “Promoting Professionalism and Peer Communication in the Workplace” course before receiving peer messenger training.

Behavior/performance that undermines a culture of safety by healthcare professionals is a threat to quality of care and patient safety, while also affecting staff morale and increasing cost burdens to a healthcare organization. In July 2008, the Joint Commission released a national alert titled “Behaviors that undermine a culture of safety” which outlines the scope and negative impact of these behaviors. Methods presented in this training are essential components of a plan to address these unprofessional behaviors.

Upcoming 2021 Virtual Sessions (90 minutes)

• March 24, 2021
• June 23, 2021
• September 29, 2021
• December 16, 2021

Register here.