Tech Tips: Attending a Zoom Class

Classes via Zoom - this is new territory for most DUSON faculty, staff and students. Last week, our message featured best practices for Zoom meetings - view our SON-IT Top 10 Zoom Tips. This week by special request we're taking a look at Zoom specifically for the classroom. Here's what you need to know:

Zoom classes may be new, but most of what applies in the classroom applies in Zoom.  Follow these general guidelines when attending a Zoom class:

• You will usually see a class expectations slide with when you join the class. This will include instructions for things like:

  • Cameras on or off?

  • Microphones muted or not?

  • How the instructor would like you to ask questions;

  • If your instructor hasn't clarified their expectations, default to keeping your camera off, your microphone muted and ask questions in the chat window.

• When you enter the class, go ahead and open your chat window. This is how you'll communicate with course support staff.

• Also, make sure your full name is shown in the Participants list.

  • Press the Participants icon in the menu

  • If your full name isn't listed (it may be a phone number or your NetID):

    • Select Rename, then enter your full name

• Be sure to arrive on time:

  • If you arrive late, remember that the class has already started. Enter quietly. Keep your camera off and your microphone muted.

• Want to talk with your classmates or ask a question? Use the Chat window instead of your microphone. It's almost impossible to have individual conversations while others are talking at the same time.

If you have technical problems...

It's probably going to happen at some point - you either can't hear the instructor, you can't see the course content, or maybe you are having problems connecting to the Zoom session? We've got you covered.

No need to interrupt your instructor. Follow these guidelines:

• If you can't connect to the Zoom class, send a text to (919) 358-0459 with the following information and a member of our tech team will contact you at the number from which you texted:

  • Your name

  • Course number

  • "Can't connect"

• If you are already connected and having problems, you can either:

  • Enter your issue in the chat window and your Staff Resource will contact a Tech Resource for you - or -

  • Send a text to (919) 358-0459 with the following information and a Tech Resource will contact you shortly:

    • Your name

    • Course number

    • Brief description of your issue

Our assistance will be limited to aspects directly affecting your ability to connect to class resources.  For example, if you need help with a virtual background, that’s not an issue we will be able to resolve during a class session.  Please send an email to SONIT-Support@duke.edu for assistance with non-urgent issues with Zoom.

If you have any technical questions or problems, contact IT Service Desk at 919-684-9200 or email citdl@mc.duke.edu.