This article will highlight some recommended tips and reminders for the start of the fall semester.

But first, here's out Tech Tip of the Week...

Google is spying on you! That's right - it's their business model. They learn as much about you as possible, then deliver highly-targeted advertising directly to your browser, apply filters to your search results and sell your information to the highest bidder.

Want to opt out? Try StartPage instead of Google for searching. StartPage provides the same results but without the tracking. They mark their ads clearly, doesn’t mix them with “real” results and they don’t filter.

Bonus points for having none of your information to sell.  They don’t track it.

Thinking about going completely stealth online?  Use Startpage with a personal VPN.  That’s your best combination for ultimate online privacy.

Back to School Support

• Below is the contact information for the School of Nursing IT Service Desk along with the hours of operation:

  • Phone: (919) 684-9200

  • Email: citdl@mc.duke.edu

  • Service Desk: 1133 Pearson across from the student study rooms

  • Hours: 8 a.m. - 5 p.m., Monday through Friday

  • After-hours: Call (919) 64-2243 if you cannot access your course materials after hours or on the weekend. Ask the operator to page the School of Nursing on-call IT support.

• You are required to change your Duke NETID/DHE account password every 180 days.

• The following recommended software can be downloaded from software.duke.edu:

  • Endnote

  • ePrint

  • VPN Client

    • Before installing the VPN client, set up your Multifactor Authentication

    • Download and run the Cisco AnyConnect install file

    • Once the installation is complete, open the Cisco AnyConnect Secure Mobility Client

    • In the Connect box type: dmvpn.duhs.duke.edu and enter

    • Type in your NetID and password

    • For Security Key or Second Password, enter your Multifactor Authentication code from DUO Mobile

    • Click OK

  • Microsoft Office 2016

    • Visit http://mail.duke.edu

    • Click the gear symbol in the top right corner of the screen after you log in

    • Click Office 365

    • Click Install Office under Install Status

    • Office 365 will start downloading the installer file

    • Once you see the Welcome screen, select Sign in to an existing Office 365 Subscription

• Speaking of ePrint, in the next couple of weeks, we'll be installing an ePrint color printer. Please thank your DUSON Student Council for working with us to make it possible.

• Multifactor Authentication is a second level of authentication required for VPN and Citrix

  • To enroll and setup your computer/device: https://oit.duke.edu/what-we-do/applications/multi-factor-authentication.

• Anti-Virus Software for Personal Computers recommend by Duke's Information Techonology Security Office

  • Windows Defender for use on Windows 10

  • Avast for use on macOS, Linux, Windows 8 or earlier 

  • Bitdefender for use on macOS, Linux, Windows 8 or earlier

• Duke Health Mobile Device Manager site (https://mobile.dhts.duke.edu)

  • To view Duke emails on cellphone or tablets, you will need to enrolled into

• Sakai - Most of your DUSON classes will use a Learning Management System (LMS) called Sakai. Here is a reminder of some tips to get the semester started.

  • For all Sakai issues, please contact us at the SON-IT Service Desk

  • Always remember to SAVE – SAVE – SAVE when taking an exam in Sakai

  • Sakai has a default feature that automatically adds new sites to your Favorites.  If you would rather manage your own site list, you can turn it off by following this process:

    • Select Sites (the waffle icon in the top right)

    • Select Organize Favorites

    • Look at Automatically add new sites to your favorites bar

      • If this is turned On, select Off

• Mediasite - DUSON faculty use Mediasite for classroom and online lectures. Here are some beginning of semester Mediasite tips for you:

  • For all Mediasite issues, please contact us at the SON-IT Service Desk

  • The video quality is high and the files are usually large.  As with all video delivery services delivering HD quality videos (such as YouTube), some buffering is required. 

  • We recommend using a strong internet connection when viewing lectures.

    • Visit https://support.sonicfoundry.com/Training/ViewingRequirements.  This site will automatically test to make sure you have the plugins and bandwidth needed for viewing.

  • If you choose to view your class lectures with a slow connection (such as connectivity found at Starbuck’s, Panera or other public WiFi options), you can expect choppy performance until the file has completely buffered.

  • While most home and office WiFi connections will be fine for viewing your lectures, you will have the best lecture viewing experience if you are directly connected to the internet and not using WiFi.

On-Campus Students

Here are some tips for on-campus technology:

• The secure wireless network is Clubs. You will need to log on with your NetID/password.

• Student printing- ePrint

  • ePrint stations Pearson locations:

    • 1st floor near room 1133

    • 2nd floor near room 2135

  • Always print to the ePrint-OIT printer and you can scan your ID card at the ePrint station

  • Allocated $32 for printing

  • $0.04/page for single-sided and $0.2/page for double-sided printing

  • Increase the ePrint quota (if below $9) – https://dukecard.duke.edu/eprint/

• ATI and Respondus Testing

  • Recommended that students are hardwired for testing

  • If your laptop does not have an Ethernet port, you will need to use an Ethernet adapter.  We have a limited number of adapters, so we recommend that students purchase their own.

  • Before starting an ATI test, please review the technical requirements – http://www.atitesting.com/TechnicalRequirements.aspx

  • Respondus (Lockdown browser) can be downloaded at http://www.respondus.com/lockdown/information.pl?ID=967239747

Have any questions about his or other tech used at DUSON? Contact the IT Service Desk at (919) 684-9200 or email citdl@mc.duke.edu.