Tech Tips: Duke Email on Your Smartphone
Want to check your Duke email on your smartphone? Here's a complete look at your options:
Duke email on your phone
See below for instructions on using these different ways to receive Duke mail on your phone:
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Use Webmail if you only need occasional access to Duke email
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Use your smartphone email client if you need regular access to your Duke email (requires Duke Health Mobile Device Manager)
For Android users only, special instructions if you have a phone other than Samsung, LG, HTC or Sony.
WebMail
The easiest way to access Duke email on your smartphone is to open a browser window and use Duke Webmail. Here’s how:
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Open your smartphone browser;
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Type mail.duke.edu in the address bar;
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Login with your NetID/Password
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Complete login with MFA
Each time you view your email, you will need to follow the full login process with your NetID and MFA.
Your Smartphone email client
Would you like to use your smartphone email app for your Duke email? This is a good option when you need regular access to your email from your smartphone.
First, you’ll need to install Duke Health Mobile Device Manager on your phone. This is required as a protection for Duke Health data. This option is also known as MDM and AirWatch. If you select this option, your Duke email is maintained in a Duke-managed secure area on your device, allowing Duke the ability to delete the Duke apps and data from your phone if it is lost or stolen.
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Please note that Duke will not perform a factory wipe that will affect your personal data if you report your phone lost or stolen. Duke will only remove the Duke protected area containing Duke data and apps.
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The Duke process enables a setting on your smartphone that performs a factory wipe after 10 failed login attempts.
Your DUSON IT Service Desk has complete instructions for installing this option on your smartphone.
For Andoid Users Only
Is your device a Samsung, LG, HTC or Sony model? If so, you’re in good shape. Airwatch supports your smartphone’s email app.
Not one of those models? There are special instructions for your device, which you can read here. If you want to use Airwatch, you will need to install VMWare Boxer, which is reviewed in the installation instructions.
Ready to use Duke Health Mobile Device Management?
Follow these instructions when you’re ready to enroll:
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OR - Stop by your IT Service Desk and pick up our information sheet
OR - Still not able to install? Call 919-684-9200 for complete assistance.