Tech Tips: Get the Lowdown on Tips for Fall

August 18, 2020

 

 

Tech Tip of the Week 

You need to change your password.

That’s right. The start of a new semester is a great time to review your IT security and change your Duke password. Here are three ways to create strong passwords:

  • Use LastPass – LastPass is the single best tool for protecting your online activities. And it’s free!

    • Use LastPass to generate a strong password for you.

  • Pick a song lyric, and use that (check out this great video for a sample song to use)

    • Take the first letter of each word from the first couple of lines: 

      • Sometimes in our lives, we all have pain. We all have sorrow

      • Substitute a couple of the letters with numbers or symbols and use a dash for the commas. (example: S10l-wahp-wah$)

    • When it’s time to change your password, take the next two lines and repeat.

    • Bonus points for a good earworm.

  • Create a base password and version it.

    • Put together 12 random letters, numbers and special characters – memorize it.

      • C7qrp2&YgnxJ

    • Change your password by adding a version number to it.

      • C7qrp2&YgnxJ2-3

For passwords, remember length is more secure than complexity. Use > 11 characters.

Want to see if you’ve selected a strong password? Check it here. (The one we created above based on "Lean On Me" is VERY strong.) 

You are required to change your Duke NETID/DHE account password every 180 days.

 

Download Recommended Software

The following recommended software can be downloaded from software.duke.edu:

  • Endnote

  • ePrint – both B&W and Color are available at the School of Nursing

  • VPN Client

    • Before installing the VPN client, set up your Multifactor Authentication.

    • Download and run the Cisco AnyConnect install file.

    • Once the installation is complete, open the Cisco AnyConnect Secure Mobility Client.

    • In the Connect box type: dmvpn.duhs.duke.edu and enter.

    • Type in your NetID and password.

    • For Security Key or Second Password, enter your Multifactor Authentication code from DUO Mobile.

    • Click OK.

  • Microsoft Office 365

    • Visit http://mail.duke.edu .

    • Click the all Apps button in the top left corner 

    • Click Office 365.

    • Click Install Office button in the top right.

    • Select Office 365 Apps.

    • Once you see the Welcome screen, select Sign in to an existing Office 365 Subscription.

Security

Your password is not the only thing to think about with data security.

Multifactor Authentication is a second level of authentication required for VPN and Citrix

  • To enroll and setup your computer/device, visit the Duke OIT website.

Anti-Virus Software for Personal Computers, follow OIT recommendations here.

Duke Health Mobile Device Manager site (https://mobile.dhts.duke.edu)

  • To view Duke emails on cellphone or tablets, you will need to enrolled into Duke Health Mobile Device Manager.

 

Sakai

Most of your DUSON classes will use a Learning Management System (LMS) called Sakai. Here is a reminder of some tips to get the semester started: 

  • For all Sakai issues, please contact us at the SON-IT Service Desk.

  • Always remember to SAVE – SAVE – SAVE when taking an exam in Sakai.

  • Sakai has a default feature that automatically adds new sites to your Favorites. If you would rather manage your own site list, you can turn it off by following this process:

    • Select Sites (the waffle icon in the top right).

    • Select Organize Favorites.

    • Look at Automatically Add New Sites to your Favorites bar.

      • If this is turned On, select Off. 

 

Mediasite

DUSON faculty use Mediasite to record classroom and online lectures. Here are some beginning-of-semester Mediasite tips for you:

  • For all Mediasite issues, please contact us at the SON-IT Service Desk. 

  • The video quality is high, and the files are usually large. As with all video delivery services delivering HD quality videos (such as YouTube), some buffering is required. 

  • We recommend using a strong internet connection when viewing lectures.

  • If you choose to view your class lectures with a slow connection (such as connectivity found at Starbuck’s, Panera or other public WiFi options), you can expect choppy performance until the file has completely buffered.

  • While most home and office WiFi connections will be fine for viewing your lectures, you will have the best lecture viewing experience if you are directly connected to the internet and not using WiFi.

 

A Zoom Class – The Basics

Follow these general guidelines when attending a Zoom class:

  •         You will usually see a Class Expectations slide with when you join the class. This will include instructions for things like:

    •    Cameras on or off?

    •    Microphones muted or not?

    •    How the instructor would like you to ask questions.

    •    If your instructor hasn’t clarified their expectations, default to keeping your camera off and your microphone muted and ask questions in the chat window.

  •         When you enter the class, go ahead and open your Chat window. This is how you’ll communicate with course support staff.

  •         Also, make sure your full name is shown in the Participants list. 

    •    Press the Participants icon in the menu.

    •    If your full name isn’t listed (it may be a phone number or your NetID):

      •   Select Rename, and then enter your full name.

  •         Be sure to arrive on time:

    • If you arrive late, remember that the class has already started. Enter quietly. Keep your camera off and your microphone muted.

    • Want to talk with your classmates or ask a question? Use the Chat window instead of your microphone. It’s almost impossible to have individual conversations while others are talking at the same time.

 

On-campus Students

Here are some tips for on-campus technology:

  • The secure wireless network is Clubs. You will need to log on with your NetID/password.

  • Student printing – ePrint

    • Black/White ePrint stations:

      • 1st floor by SON-IT Service Desk (1130)

      • Always print to the ePrint-OIT printer and you can scan your ID card at the ePrint station

      • Allocated $32 for printing

      • $0.04/page for single-sided and $0.2/page for double-sided printing

      • Increase the ePrint quota (if below $9) – https://dukecard.duke.edu/eprint/

    • Color ePrint station

 

Contact your IT Support Staff

Below is the contact information for the School of Nursing IT Service Desk along with our hours of operation:

  • Phone: 919-684-9200

  • Email: sonit-support@duke.edu

  • Service Desk: Located in the Pearson Building in Room 1133 – just across from the Student Study Rooms

  • Hours: Monday – Friday, 8 a.m. to 5 p.m.

  • After hours: If you cannot access your course materials after hours or on the weekend, call 919-684-2243. Ask the operator to page the School of Nursing on-call IT support.

 

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