Tech Tips: Google Chrome Tip, Tech Guide to Spring 2021

Tech Tips: Google Chrome Tip, Tech Guide to Spring 2021

January 5, 2021

Tech Tip of the Week

Google Chrome is a great browser with some well-thought functionality.

Did you know that you can close all windows and tabs with one simple command?  Here's how - 

For PC Users:

  • Click the Chrome menu (the three dots in the upper right-hand corner);
  • Select Exit from the menu. 

Mac users:

  • Click the Chrome menu.
  • Select the Quit Google Chrome option.
  • You can also press Command+Q on your keyboard.

It's easy and quick. Try it next time you're browsing and ready to get out of that rabbit hole!

DUSON Information Security

  • You are required to change your Duke NetID/DHE Account password every 180 days.

Sakai

Most of your DUSON classes will use a Learning Management System (LMS) called Sakai. Here is a reminder of some tips to get the semester started.   

  • For all Sakai issues, please contact us at the SON-IT Service Desk
  • Always remember to SAVE – SAVE – SAVE when taking an exam in Sakai
  • Sakai has a default feature that automatically adds new sites to your Favorites.  If you would rather manage your own site list, you can turn it off by following this process
    • Select Sites (the waffle icon in the top right)
    • Select Organize Favorites
    • Look at Automatically add new sites to your favorites bar
    • If this is turned On, select Off
  • Duke Health Mobile Device Manager site (https://mobile.dhts.duke.edu) 
    • To view Duke emails on cellphone or tablets, you will need to enrolled into Duke Health Mobile Device Manager.

Mediasite

DUSON faculty use Mediasite to record classroom and online lectures.  Here are some beginning of semester Mediasite tips for you: 

  • For all Mediasite issues, please contact us at the SON-IT Service Desk
  • The video quality is high and the files are usually large.  As with all video delivery services that deliver HD quality videos (such as YouTube), some buffering is required. 
  • We recommend using a strong internet connection when viewing lectures.
  • Visit https://support.sonicfoundry.com/Training/ViewingRequirements.  This site will automatically test to make sure you have the plugins and bandwidth needed for viewing.
  • If you choose to view your class lectures with a slow connection (such as connectivity found at Starbuck’s, Panera or other public WiFi options), you can expect choppy performance until the file has completely buffered.
  • While most home and office WiFi connections will be fine for viewing your lectures, you will have the best lecture viewing experience if you are directly connected to the internet and not using WiFi.

Recommended Software

The following recommended software can be downloaded from software.duke.edu:

  • Endnote
  • ePrint – both B&W and Color are available at the School of Nursing
  • VPN Client
    • Before installing the VPN client, set up your Multifactor Authentication (MFA)
    • Download and run the Cisco AnyConnect install file
    • Once the installation is complete, open the Cisco AnyConnect Secure Mobility Client
    • In the Connect box type: dmvpn.duhs.duke.edu and press Enter
    • Type in your NetID and password
    • For Security Key or Second Password –enter your Multifactor Authentication code from DUO Mobile
    • Click OK
  • Microsoft Office 365
    • Visit https://mail.duke.edu
    • Click the All Apps button in the top left corner
    • Click Office 365
    • Click Install Office button, in the top right
    • Select Office 365 Apps
    • Once you see the Welcome screen, select Sign in to an existing Office 365 Subscription

A Zoom Class - the Basics

Follow these general guidelines when attending a Zoom class:

  • You will usually see a Class Expectations slide with when you join the class.  This will include instructions for things like:
    •  Cameras on or off?
    •  Microphones muted or not?
    •  How the instructor would like you to ask questions;
    •  If your instructor hasn’t clarified their expectations, default to keeping your camera off, your microphone muted and ask questions in the chat window.
  •  When you enter the class, go ahead and open your Chat window.  This is how you’ll communicate with course support staff.
  •  Also, make sure your full name is shown in the Participants list. 
    •  Press the Participants icon in the menu
    •  If your full name isn’t listed (it may be a phone number or your NetID):
    •   Select Rename, then enter your full name
  • Be sure to arrive on time:
    • If you arrive late, remember that the class has already started.  Enter quietly.  Keep your camera off and your microphone muted.
  • Want to talk with your classmates or ask a question?  Use the Chat window instead of your microphone.  It’s almost impossible to have individual conversations while others are talking at the same time.

When on campus

Here are some tips for on-campus technology:

  • The secure wireless network is Clubs.  You will need to log on with your NetID/password
  •  Student printing – ePrint
  • Black/White ePrint stations:
    • 1st floor by SON-IT Service Desk (1130)
    • Always print to the ePrint-OIT printer and you can scan your ID card at the ePrint station
    • Allocated $32 for printing
    • $0.04/page for single-sided and $0.2/page for double-sided printing
    • Increase the ePrint quota (if below $9) – https://dukecard.duke.edu/eprint/
  • Color ePrint station

Contacting Your IT Support Staff

Here is the contact information for the School of Nursing IT Service Desk along with our hours of operation:

  • Phone: (919) 684-9200
  • Email: SONIT-Support@duke.edu
  • Service Desk: Located in Pearson 1133 - just across from the Student Study Rooms
  • Hours: Monday - Friday, 8am - 5pm
  • After-hours: If you cannot access your course materials after hours or on the weekend, please call (919) 684-2243. Ask the operator to page the School of Nursing on-call IT Support.
Scroll back to top automatically