Tech Tips: Tips and Reminders for the Summer Semester
This week’s Tech Tuesday will highlight some recommended tips and reminders for the start of the summer semester.
But first, here’s our Tech Tip of the Week –
Look at screens all day? Computer displays are notorious for causing temporary eye irritation. This usually shows up as:
- Sore, tired or burning eyes
- Blurred or double-vision
- Watery, itchy or dry eyes
- Headaches
Try using the 20-20-20 rule for good eye health.
Every 20 minutes of staring at the computer screen, look at something 20 feet away for 20 seconds. This will go a long way to help avoid eye strain.
It’s that simple and it really works.
Contact your IT Support Staff
Below is the contact information for the School of Nursing IT Service Desk along with our hours of operation:
- Phone: (919) 684-9200
- Email: citdl@mc.duke.edu
- Service Desk: Located in the Pearson Building in Room 1133 – just across from the Student Study Rooms
- Hours: Monday – Friday, 8am – 5pm
- After-hours: If you cannot access your course materials after hours or on the weekend, call (919) 684-2243.
Ask the operator to page the School of Nursing on-call IT support
You are required to change your Duke NETID/DHE account password every 180 days.
The following recommended software can be downloaded from software.duke.edu:
· Endnote
· ePrint (student printing – only black/white available at the School of Nursing)
· VPN Client
o Before installing the VPN client, set up your Multifactor Authentication
o Download and run the Cisco AnyConnect install file
o Once the installation is complete, open the Cisco AnyConnect Secure Mobility Client
o In the Connect box type: dmvpn.duhs.duke.edu and enter
o Type in your NetID and password
o For Security Key or Second Password –enter your Multifactor Authentication code from DUO Mobile
o Click OK
· Microsoft Office 2016
o Visit http://mail.duke.edu
o Click the gear symbol in the top right corner of the screen after you log in
o Click Office 365
o Click Settings
o Click Software and Install
o Office 365 will start downloading the installer file
o Once you see the Welcome screen, select Sign in to an existing Office 365 Subscription
· Multifactor Authentication is a second level of authentication required for VPN and Citrix
o To enroll and setup your computer/device: https://oit.duke.edu/what-we-do/applications/multi-factor-authentication.
Sakai
We just completed a Sakai upgrade over the break. There were no major changes and it works the same as always. Here is a reminder of some tips to get the semester started.
o For all Sakai issues, please contact us at the SON-IT Service Desk
o Always remember to SAVE – SAVE – SAVE when taking an exam in Sakai
o Sakai has a default feature that automatically adds new sites to your Favorites. If you would rather manage your own site list, you can turn it off by following this process:
o Select Sites (the waffle icon in the top right)
o Select Organize Favorites
o Look at Automatically add new sites to your favorites bar
§ If this is turned On, select Off
Mediasite
We also recently completed several Mediasite updates. As with Sakai, there are no new changes, so you’re all set. Here are our beginning of semester tips for you:
o For all Mediasite issues, please contact us at the SON-IT Service Desk
o The video quality is high and the files are usually large. As with all video delivery services delivering HD quality videos (such as YouTube), some buffering is required.
o We recommend using a strong internet connection when viewing lectures.
o Visit https://support.sonicfoundry.com/Training/ViewingRequirements. This site will automatically test to make sure you have the plugins and bandwidth needed for viewing.
o If you choose to view your class lectures with a slow connection (such as connectivity found at Starbuck’s, Panera or other public WiFi options), you can expect choppy performance until the file has completely buffered.
o While most home and office WiFi connections will be fine for viewing your lectures, you will have the best lecture viewing experience if you are directly connected to the internet and not using WiFi.
On-campus Students
Here are some tips for on-campus technology:
The secure wireless network is Clubs. You will need to log on with your NetID/password
Student printing – ePrint
o ePrint stations Pearson locations:
o 1st floor near room 1133
o 2nd floor near room 2135
o Always print to the ePrint-OIT printer and you can scan your ID card at the ePrint station
o Allocated $32 for printing
o $0.04/page for single-sided and $0.2/page for double-sided printing
o Increase the ePrint quota (if below $9) – https://dukecard.duke.edu/eprint/
ATI and Respondus Testing
· Recommended that students are hardwired for testing
· If your laptop does not have an Ethernet port, you will need to use an Ethernet adapter. We have a limited number of adapters, so we recommend that students purchase their own.
· Before starting an ATI test, please review the technical requirements –http://www.atitesting.com/TechnicalRequirements.aspx
· Respondus (Lockdown browser) can be downloaded at http://www.respondus.com/lockdown/information.pl?ID=967239747
Duke Health Mobile Device Manager site (https://mobile.dhts.duke.edu)
· Anyone who connects mobile devices to the secure Duke Health wireless network is required to enroll these devices in the Duke Health Mobile Device Manager.
Good luck and have a great summer session!
Have any questions about this or other tech used at DUSON?
As always, if you have any technical questions or problems, please contact your IT Service Desk at 919-684-9200, or email to citdl@mc.duke.edu.