Glenn Setliff, director of Information Technology, will present "Reaching for the Sky: IT Support Transitions to the Cloud" on August 12 from 4 to 4:45 p.m., for the SupportWorld Live: A Digital Experience conference. In this interactive session, Setliff will share how the DUSON IT team has evolved to expand the breadth of support offerings without an increase in staff or budget while maintaining consistently high levels of customer service. The conference will run on August 11 to 12.