According to an article in Duke Today, the Office of Information Technology (OIT) will upgrade Duke’s voice mail system and move it to new servers on the evening of Thursday, December 10. Users will not lose access to voice mail during the cutover. After the cutover:

• New messages will be available immediately and can be accessed as usual from 919-613-MAIL (6245). 
• Messages up to 12 months old will be migrated to the new servers. These may not be available for up to 48 hours, while they are imported. Users may access messages on the old servers by calling 919-385-0090 and following the standard procedure for listening to messages (see https://oit.duke.edu/help/articles/kb0025163).
• Messages older than 12 months will not be migrated. These messages may be recovered upon request by contacting the Service Desk (see below).

OIT expects the import will be complete by 6:00 a.m. on Monday, December 14. 

If users experience any issues with voice mail, they should contact their Service Desk:

• Duke Health Service Desk, 919-684-2243 or http://dhts.duke.edu.
• OIT Service Desk, 919-684-2200 or https://oit.duke.edu/help.